MINI of San Francisco
1675 Howard St, San Francisco CA 94103 • Phone: (877) 209-9322 • Service: (877) 209-9322
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
      –   Mulhem K., Emeryville, CA Feb 13, 2012
  •   4.5
      –   Robia C., Sacramento, CA Feb 9, 2012
  •   4.0
      –   MINI Owner, Corte Madera, CA Feb 7, 2012
  •   5.0
      –   Edwin P., Cobb, CA Feb 7, 2012
  •   5.0
      –   Jeffrey D., San Francisco, CA Feb 6, 2012
  •   5.0
    "n/a"   –   MINI Owner, San Francisco, CA Feb 4, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Feb 2, 2012
  •   4.5
      –   MINI Owner, Sunnyvale, CA Feb 1, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Feb 1, 2012
  •   4.5
      –   MINI Owner, Foster City, CA Jan 31, 2012
  •   5.0
      –   Laurie V., Oakland, CA Jan 30, 2012
  •   5.0
      –   MINI Owner, San Carlos, CA Jan 30, 2012
  •   4.0
      –   Daniela B., Pacifica, CA Jan 30, 2012
  •   5.0
      –   Breanna G., San Francisco, CA Jan 30, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 29, 2012
  •   5.0
      –   Oscar E., San Francisco, CA Jan 27, 2012
  •   4.5
      –   David D., South San Francisco, CA Jan 26, 2012
  •   5.0
      –   MINI Owner, Vacaville, CA Jan 26, 2012
  •   5.0
      –   Eunah K., Sunnyvale, CA Jan 25, 2012
  •   4.5
      –   Karen D., San Mateo, CA Jan 25, 2012
  •   4.0
      –   MINI Owner, Grass Valley, CA Jan 25, 2012
  •   4.5
    "My deal was negotiated by a car broker so all I had to do was come in and sign for the car. Very simple."   –   Anthony S., SAN FRANCISCO, CA Jan 24, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 24, 2012
  •   5.0
    "Easiest & most enjoyable car dealer experience I've ever had."   –   Daniel S., San Francisco, CA Jan 24, 2012
  •   5.0
      –   David M., San Francisco, CA Jan 23, 2012
  •   5.0
      –   Kimberlie N., San Francisco, CA Jan 23, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 23, 2012
  •   5.0
      –   Kaarin L., Santa Rosa, CA Jan 22, 2012
  •   5.0
      –   Alexandra K., Oakland, CA Jan 22, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 21, 2012
  •   5.0
      –   Ryan B., San Francisco, CA Jan 20, 2012
  •   5.0
    "khalil is the best..."   –   Millie K., San Francisco, CA Jan 19, 2012
  •   3.5
      –   Justin P., San Francisco, CA Jan 17, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 17, 2012
  •   5.0
      –   Nicole H., Half Moon Bay, CA Jan 17, 2012
  •   5.0
      –   MINI Owner, Mill Valley, CA Jan 17, 2012
  •   5.0
      –   Yves A., San Francisco, CA Jan 16, 2012
  •   4.0
      –   Dean A., Hillsborough, CA Jan 14, 2012
  •   5.0
      –   William S., San Francisco, CA Jan 13, 2012
  •   5.0
      –   Jeffrey C., South San Francisco, CA Jan 12, 2012
  •   5.0
    "Oumar Dieng is outstanding -- I can't thank you enough for the experience. AND, I'm sending people to you soon. They are all glowing over my new Mini -- wanting one for themselves."   –   Bruce P., Piedmont, CA Jan 12, 2012
  •   5.0
      –   Charles M., Oakland, CA Jan 11, 2012
  •   4.5
      –   Geoffrey Y., Belmont, CA Jan 10, 2012
  •   5.0
      –   Anatoly K., San Francisco, CA Jan 10, 2012
  •   5.0
      –   MINI Owner, Pacifica, CA Jan 9, 2012
  •   5.0
      –   Ying Z., Burlingame, CA Jan 9, 2012
  •   5.0
    "Car buying is stressful, but Nino Stortz made the process as good as it could possibly be. Everyone at Mini of SF was very friendly and willing to answer any questions that we had."   –   MINI Owner, San Francisco, CA Jan 9, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 9, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 9, 2012
  •   5.0
      –   Ryan B., San Francisco, CA Jan 9, 2012
  •   4.5
      –   Amy L., SAN FRANCISCO, CA Jan 8, 2012
  •   5.0
    "Jacque was fabulous. We would not hesitate to highly recommend her to our family and friends; which we have already done so. Jacque and I shared stories of our Beloved animals and she was so kind, listened to our needs; kept us informed and even helped look up doggie gates and blankets for the Mini car as well as mini bulldog back pillows (of which she and my husband were kind enough to order for me as a surprise); - We felt like Jacque was not only our sales advisor but also became a friend. She is a wonderful asset to your organization and you are so fortunate to have her. Thank you Jacque!! You are awesome!! :)"   –   Brian D., San Francisco, CA Jan 8, 2012
  •   5.0
    "My experience at SF MINI from the moment I first stepped foot in the building to when I drove my new car home was flawless. Everyone that I worked with was professional, kind and knowledgeable. My first new car buying experience was extremely easy and much better than I could have ever imagined."   –   Julianne M., San Francisco, CA Jan 8, 2012
  •   5.0
      –   Gireesh J., Milpitas, CA Jan 7, 2012
  •   5.0
      –   Laura D., San Francisco, CA Jan 7, 2012
  •   3.0
    "I was all set to give the ravest of reviews, but in hindsight, I have come to realize the sales process that I thought was SO smooth was actually more on the verge of slimy. Oh well. Still love my car!"   –   MINI Owner, San Francisco, CA Jan 7, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 6, 2012
  •   5.0
    "I was very happy with my recent purchase and I would buy another Mini at SF Mini without any hesitation!"   –   Jessica J., San Anselmo, CA Jan 3, 2012
  •   5.0
      –   Edna T., Daly City, CA Jan 3, 2012
  •   5.0
      –   Christine B., San Francisco, CA Jan 3, 2012
  •   5.0
      –   MINI Owner, Sausalito, CA Jan 3, 2012
  •   4.5
    "Thanks for making my car buying experience a great one; something that has not always been that way in the past. I especially enjoyed working with Bruce Disbury throughout the process - although everyone at minisf was very helpful."   –   MINI Owner, Oakland, CA Jan 3, 2012
  •   5.0
    "My experience was simply easy. I expected a lot of run around and pushy sales, this was not the case. The process was simple and enjoyable."   –   David R., San Jose, CA Jan 3, 2012
  •   5.0
      –   Wesley H., San Francisco, CA Jan 3, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Dec 31, 2011
  •   5.0
    "Great experience! Very knowledgeable sales staff yet no pressure either - they know the cars sell themselves. And soooo much fun to drive!"   –   Tracy U., Montara, CA Dec 30, 2011
  •   4.0
      –   MINI Owner, Mill Valley, CA Dec 28, 2011
  •   5.0
      –   Jaehyun B., Stanford, CA Dec 27, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 27, 2011
  •   4.0
    "My sales guy was very helpful and friendly, but I walked off the street ready to purchase at invoice. I'm irritated with the service department. The mini dealer in San Jose quoted me 500.00 less on my dealer adds, so I took my new car there for the finishing touches. It would have been nice if the SF service dept had offered to meet that price."   –   Shelly H., San Francisco, CA Dec 26, 2011
  •   5.0
    "My experience with the sales staff exceeded my expectations. B was outstanding and answered all my questions during the whole process, this is what customer service should be. Thank you!"   –   D H., San Francisco, CA Dec 26, 2011
  •   5.0
      –   Hochak H., San Carlos, CA Dec 26, 2011
  •   5.0
      –   Brian R., San Francisco, CA Dec 22, 2011
  •   5.0
    "Provided perfect product knowledge as well as received a fair trade in value for my current 2006 Mini-S."   –   MINI Owner, Daly City, CA Dec 22, 2011
  •   5.0
    "Buying a new car can often be a truly unpleasant experience, however, my experience at Mini of SF was outstanding. My sales person, Birendra Kiran was professional and informative. He was patient from my first visit to the showroom -- yes, I made three visits before I bought my countryman. I made the right choice and I am loving my new car."   –   Ted Y., San Francisco, CA Dec 21, 2011
  •   5.0
    "We took delivery of our MINI Cooper S Hardtop just over a week ago and I am now having a blast driving it. It's going to be difficult handing this car over to my daughter! I enjoyed the friendly, low-key approach at MINI of SF. Indirectly, I've been a customer of theirs since I persuaded my Dad to buy a BMW 528e at German Motors many years ago."   –   Masaru K., San Francisco, CA Dec 21, 2011
  •   5.0
    "I LOVE my mini and I loved the experience of leasing it at SF mini. It made getting a care fun and exciting and easy rather than the chore I was expecting it to be!"   –   MINI Owner, Oakland, CA Dec 21, 2011
  •   5.0
    "In all my car buying experience, purchasing my adorable MINI from SF MINI has been the best experience. The staff, sales, and financing made the experience super positive!"   –   Griselda L., San Francisco, CA Dec 20, 2011
  •   5.0
    "B was great to work with...He spent the time necessary to assist my wife and I to find the right vehicle and pricing that fit our needs"   –   Siba T., San Francisco, CA Dec 20, 2011
  •   4.5
      –   Jonathan W., San Francisco, CA Dec 20, 2011
  •   5.0
      –   MINI Owner, Ashland, WI Dec 19, 2011
  •   5.0
      –   Elyse O., Sausalito, CA Dec 19, 2011
  •   5.0
      –   Shannon M., San Francisco, CA Dec 19, 2011
  •   5.0
      –   Jane M., Los Gatos, CA Dec 19, 2011
  •   5.0
      –   Alvin R., San Francisco, CA Dec 19, 2011
  •   5.0
      –   Clifford G., Sonoma, CA Dec 19, 2011
  •   5.0
      –   MINI Owner, Napa, CA Dec 18, 2011
  •   5.0
      –   Melissa H., San Francisco, CA Dec 18, 2011
  •   5.0
    "The primary "exceptional" factor in buying my new mini was the sales rep that I worked with - Nino. Unfortunately, I can't recall his last name because I gave his card to my niece who is looking for a mini. Nino was authentic, sensitive, assertive in answering all of my questions but never pushy. In short, he was a delight and gave me a good feeling of confidence."   –   Melissa B., San Francisco, CA Dec 16, 2011
  •   4.0
      –   MINI Owner, Santa Clara, CA Dec 16, 2011
  •   5.0
      –   MINI Owner, Antioch, CA Dec 16, 2011
  •   5.0
    "Ratings below are for our experience with Birendra Kiran alone. He was knowledgeable and efficient with each minute throughout this process. Thanks, B!"   –   MINI Owner, , CA Dec 14, 2011
  •   4.5
      –   Jen C., San Francisco, CA Dec 11, 2011
  •   5.0
      –   MINI Owner, Mill Valley, CA Dec 10, 2011
  •   5.0
      –   MINI Owner, Menlo Park, CA Dec 9, 2011
  •   5.0
      –   Cynthia Y., San Francisco, CA Dec 8, 2011
  •   5.0
      –   Joseph B., San Francisco, CA Dec 8, 2011
  •   5.0
      –   Florinda A., Daly City, CA Dec 7, 2011
  •   5.0
    "Your sales associate Oumar was exceptional informationally and a pleasure to work with throughout the entire purchasing experience."   –   Cheryl L., Rohnert Park, CA Dec 6, 2011
  •   5.0
      –   Gloria V., San Francisco, CA Dec 6, 2011
  •   5.0
    "Bruce gave us exceptional customer service."   –   Gregory M., Montara, CA Dec 5, 2011
  •   5.0
      –   Mark K., San Anselmo, CA Dec 2, 2011
  •   5.0
      –   Yifei S., San Francisco, CA Dec 2, 2011
  •   5.0
    "Everyone at MINI SF was a pleasure to work with, and had a great attitude and patience to handle any issues that came up. I needed a bit more attention than maybe they were accustomed to, but they all handled it great. Would definitely choose them again!!!"   –   Cornelius S., Fresno, CA Dec 1, 2011
  •   5.0
      –   Benjamin S., San Francisco, CA Nov 29, 2011
  •   5.0
    "Nino was very good sale person who I was happy to able to deal at the BMW SF. Thank you."   –   Reiko S., San Jose, CA Nov 29, 2011
  •   5.0
    "Buying my Mini Cooper Countryman at Mini of SF was fun. This is my third Mini. but this was my best purchase experience yet. My Motoring Advisor, Jacque, was great--knowledgable, personable, didn't freak out about my driving on my test drive. The woman who helped me in the Finance department was great, too. She was thorough, knowledgable, and efficient. Thanks to all!"   –   Laurie W., Healdsburg, CA Nov 28, 2011
  •   5.0
    "Awesome. Loved the people, the place, the cars."   –   Lee G., Sausalito, CA Nov 28, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Nov 27, 2011
  •   4.5
      –   Jeffrey D., Mill Valley, CA Nov 27, 2011
  •   5.0
      –   Yelena S., Daly City, CA Nov 25, 2011
  •   5.0
      –   MINI Owner, Hidden Valley Lake, CA Nov 23, 2011
  •   5.0
      –   Kathy H., San Jose, CA Nov 23, 2011
  •   5.0
      –   Ginny B., SAN FRANCISCO, CA Nov 23, 2011
  •   5.0
    "Jacque Vavroach is the best! She is knowledgeable and personable."   –   MINI Owner, San Francisco, CA Nov 22, 2011
  •   5.0
      –   Leslie H., Los Altos, CA Nov 22, 2011
  •   5.0
      –   Sarah C., Mill Valley, CA Nov 22, 2011
  •   4.5
    "Great experience overall! Easy to buy from MINI of San Francisco"   –   MINI Owner, San Francisco, CA Nov 22, 2011
  •   5.0
    "The easiest and most satisfying vehicle purchase I have had as long as I can remember. I am very happy with my new Mini."   –   Daniel L., San Carlos, CA Nov 21, 2011
  •   5.0
      –   MINI Owner, , Nov 21, 2011
  •   5.0
      –   Ella G., San Francisco, CA Nov 21, 2011
  •   5.0
    "We had to wait around a lot, even when making appointments, but other than that the experience was Truly Exceptional."   –   Timothy C., Half Moon Bay, CA Nov 21, 2011
  •   5.0
      –   Peter & Julie B., San Francisco, CA Nov 21, 2011
Service Rating 4.5
  •   5.0
      –   Anthony S., San Francisco, CA Feb 18, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Feb 18, 2012
  •   5.0
      –   Douglas T., San Francisco, CA Feb 18, 2012
  •   1.0
    "I have now brought my car in 3 times to be checked out, once for an actual service appointment, and twice for a ride along to indicate where my dashboard rattles and vibrations are occurring. During both road tests the dashboard rattles were confirmed by the techs and I was told the sound was abnormal and should most definitely be repaired. At the time of service, I was told the rattles were located, but they were normal, and nothing could be done to fix them at this time. It's extremely frustrating to experience this kind of back and forth, especially with a brand new vehicle of just 3,000 miles. Even more frustrating to have to wait for a second service appointment for over a month, when the problem should have been addressed the first time. Mini Cooper SF, you need to step it up a notch."   –   MINI Owner, San Francisco, CA Feb 18, 2012
  •   5.0
      –   Jesse S., Berkeley, CA Feb 18, 2012
  •   5.0
      –   Leanna L., Burlingame, CA Feb 17, 2012
  •   5.0
    "My Service Advisor Steven did a great job in assisting me in getting my mini serviced!! He made me feel at ease and comfortable and I look forward to using your service department again."   –   Antonio C., Daly City, CA Feb 17, 2012
  •   4.5
    "Steven Yu was great! Very friendly and welcoming."   –   Rosanne M., Oakland, CA Feb 17, 2012
  •   4.5
      –   Larry C., San Francisco, CA Feb 16, 2012
  •   5.0
      –   Helene C., BERKELEY, CA Feb 16, 2012
  •   4.5
      –   MINI Owner, Burlingame, CA Feb 15, 2012
  •   5.0
      –   Linda R., Daly City, CA Feb 15, 2012
  •   5.0
    "I received numberous "reminders" days before this appt, not just 25 minutes before the time and date [7:05 am for a 7:25 am appt.] as per my initial appt."   –   Jonathan L., San Francisco, CA Feb 14, 2012
  •   5.0
    "Good"   –   MINI Owner, San Francisco, CA Feb 14, 2012
  •   5.0
      –   MINI Owner, Pacifica, CA Feb 14, 2012
  •   5.0
      –   MINI Owner, Windsor, CA Feb 14, 2012
  •   5.0
    "Steven is great. He's friendly, courteous, and takes the time to explain everything. All service department reps should be trained like him."   –   Melissa M., San Francisco, CA Feb 13, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Feb 13, 2012
  •   5.0
    "Very welcoming and informative visit. Steven was great. The shuttle service was excellent. Also, thanks for washing my rims so well. I will be be returning to this location for maintainance for sure."   –   Elizabeth J., San Francisco, CA Feb 13, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Feb 13, 2012
  •   4.5
      –   Karen K., San Rafael, CA Feb 13, 2012
  •   5.0
      –   Arlyn B., San Francisco, CA Feb 12, 2012
  •   4.0
      –   MINI Owner, san mateo, ca Feb 12, 2012
  •   5.0
      –   Donna R., Berkeley, CA Feb 12, 2012
  •   4.0
    "The service adviser was really good. I just didn't get the outcome I wanted because my mini did not register the key problem I am having. I have made another appointment to try and resolve it."   –   MINI Owner, San Francisco, CA Feb 11, 2012
  •   4.5
      –   Carrie T., Pacifica, CA Feb 11, 2012
  •   5.0
    "Don't know where to even begin. Compared to my last visit this experience was like night and day. Steven Yu delivered. Thank you!"   –   Daniel Y., San Francisco, CA Feb 11, 2012
  •   5.0
    "None"   –   MINI Owner, SAN FRANCISCO, CA Feb 11, 2012
  •   5.0
      –   MINI Owner, Danville, CA Feb 10, 2012
  •   4.5
      –   Irene N., San Francisco, CA Feb 10, 2012
  •   5.0
      –   Billiejean S., San Anselmo, CA Feb 10, 2012
  •   4.0
    "High quality service, high price"   –   Jack R., Tiburon, CA Feb 10, 2012
  •   4.0
      –   Jenny C., San Francisco, CA Feb 10, 2012
  •   4.5
      –   MINI Owner, Mill Valley, CA Feb 10, 2012
  •   5.0
    "was very understanding and helpful"   –   Larry M., Sausalito, CA Feb 10, 2012
  •   5.0
      –   Tracy N., San Francisco, CA Feb 9, 2012
  •   4.5
    "Went above and beyond a normal servicing. Excellent customer service"   –   MINI Owner, San Francisco, CA Feb 9, 2012
  •   5.0
      –   Valerie G., San Francisco, CA Feb 9, 2012
  •   5.0
      –   Michael N., San Francisco, CA Feb 8, 2012
  •   4.5
      –   Eric H., San Francisco, CA Feb 8, 2012
  •   3.0
    "They did not wash my car after my car was inspected and it took a long time to get my car once I came to retrieve it."   –   MINI Owner, Tiburon, CA Feb 8, 2012
  •   4.5
    "The service was great. Because we had requested a Saturday pick-up there was a slight hiccup as the paperwork from Mini was not over at BMW so we had to wait about 1/2 hour to get things straightened out."   –   MINI Owner, Redwood City, CA Feb 8, 2012
  •   5.0
    "I went in to get my front tires replaced and came out with a service and some repairs... all without an appointment!"   –   MINI Owner, San Francisco, CA Feb 8, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Feb 8, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Feb 7, 2012
  •   5.0
    "Excellent service"   –   MINI Owner, San Francisco, CA Feb 6, 2012
  •   5.0
      –   MINI Owner, Burlingame, CA Feb 6, 2012
  •   5.0
      –   Alison R., San Francisco, CA Feb 6, 2012
  •   5.0
      –   MINI Owner, Rohnert Park, CA Feb 6, 2012
  •   5.0
      –   Marie V., South San Francisco, CA Feb 5, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Feb 5, 2012
  •   5.0
      –   Misha T., San Francisco, CA Feb 5, 2012
  •   2.0
    "I got the cqt back with three problems. The tire pressure, a fog light. And the mavigationa ayst stopped working. All these error signals turned on on forst statting the car. It would be miraculous if none of them showed up earlier."   –   Margarita W., San Francisco, CA Feb 5, 2012
  •   4.0
      –   Liza H., San Francisco, CA Feb 4, 2012
  •   5.0
    "Fast and friendly!"   –   MINI Owner, Fairfax, CA Feb 4, 2012
  •   3.0
    "advisor was pleasant but did not explain why I needed so many expensive services. was evasive when I inquired for reason for charges, saying it had to do with the way "I drive." What does that mean?"   –   MINI Owner, San Francisco, CA Feb 4, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Feb 4, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Feb 4, 2012
  •   5.0
      –   MINI Owner, Palm Springs, CA Feb 3, 2012
  •   2.0
    "I brought my car in for two things: an engine malfunction warning and low tire pressure. After describing the warning message to the service adviser, he said that he wasn't able to retrieve any information from the computer. This was of course frustrating. He suggested that we book an appointment for a later date, done. Now onto the really bad portion of this service visit. The service adviser inspected the tire and found a nail in it. The nail was fairly close to the side wall, but not so close that it couldn't be plugged. I should note that the car has traditional tubeless tires, not run flats. I told him that I wanted him to plug it. He told me that they would attempt to plug the tire, but if the plug didn't hold that they would have to replace the tire. I balked at this proposal and he told me that if I didn't agree to this that i would be charged for the plugging of the tire as well as the installation and replacement of tire if needed. At this point I really should have left, but out of convenience I agreed to his terms. Fast forward 30 minutes or so, the service adviser tells me that the plug didn't hold and the tire would have to be replaced. I nodded and acknowledged the situation. Another 10 minutes passes and now the mechanic that was working on the tire tells the service adviser that the plug didn't work and he would now replace the tire. All in all I really felt like I was getting worked and it was predetermined that no matter what, this tire would be replaced. There was no effort made to show me that the plug wasn't holding by submersing the tire in water. This felt like a really shady practice. I'll never bring this car to your service department for tire related issues again."   –   MINI Owner, San Francisco, CA Feb 3, 2012
  •   4.0
      –   MINI Owner, Corte Madera, CA Feb 3, 2012
  •   5.0
      –   Vincent G., , Feb 3, 2012
  •   5.0
      –   MINI Owner, Hercules, CA Feb 3, 2012
  •   5.0
    "Courteous- cheerful- I have a choice of several dealerships- I always use SF because the staff are the so wonderful"   –   Lisa S., Oakland, CA Feb 2, 2012
  •   4.0
      –   Brett P., San Francisco, CA Feb 2, 2012
  •   5.0
      –   Reza F., Mill Valley, CA Feb 1, 2012
  •   5.0
    "All concerns were addressed and vehicle was ready (and clean!) when promised. A+"   –   Kathy B., Mill Valley, CA Feb 1, 2012
  •   4.5
    "I rarely give a "truly exceptional" score for anything, but Mini SF comes as close as one could get. I would have preferred an earlier appointment date, and to spend less on new tires. Otherwise, it was an exceptionally outstanding experience.. The staff there were definitely exceptional, as all Mini staff has been at both dealerships I've dealt with. Steve C. was definitely truly exceptional. His attention to service is stellar, and I hope you get another like him when the new dealership opens in Marin County..."   –   MINI Owner, San Rafael, CA Jan 31, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 30, 2012
  •   3.5
    "They did not replace the tail light which wasn't working."   –   MINI Owner, San Francisco, CA Jan 30, 2012
  •   5.0
    "Very nice place to visit."   –   MINI Owner, Brisbane, CA Jan 30, 2012
  •   5.0
    "Steven goes out of his way to be sure everything is done perfectly for me..."   –   Lila G., San Francisco, CA Jan 30, 2012
  •   4.5
    "very helpful and very friendly."   –   Derek W., Los Angeles, CA Jan 29, 2012
  •   2.0
    "i had an emergency problem with my Mini, which ended up being relatively minor. Because the wait was over 2 weeks for an appointment, I was put at the end of a waiting list and no one looked at my car for over 48 hours. I had no choice to go elsewhere because the car was still under warantee, a real failing. I was also put at the end of the list for a loaner car because it was an emergency rather a scheduled list (of course). Although the service group should have had especially accommodating rules for someone like me--with an overheating car only 2 years from new and under warantee--I was treated like a second class citizen, rubbing salt in the wound. Worse yet, i had no choice to go somewhere else."   –   Clay J., San Francisco, CA Jan 29, 2012
  •   5.0
      –   Michael P., San Francisco, CA Jan 29, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Jan 28, 2012
  •   5.0
      –   Brandy B., Cotati, CA Jan 28, 2012
  •   5.0
    "This is my second Mini, and with all probability, heading toward my third! I have been dealing with Steve Carrabis for the past four years for all my Mini service needs. He is excellent at accommodating a customer's needs. He exemplies true professionalism manifested in his relentless drive to address the needs of the customer. Steve has a unique ability to relate effectively to his customers. His performance exemplifies his understanding of the customer's precious resource of time."   –   Ray G., San Francisco, CA Jan 28, 2012
  •   4.5
      –   MINI Owner, San Rafael, CA Jan 28, 2012
  •   4.0
    "Overall very happy w/ service."   –   Phillip H., Oakland, CA Jan 28, 2012
  •   5.0
      –   Michael Q., Antioch, CA Jan 27, 2012
  •   4.5
    "it was great to get updates everything for my car maintenance"   –   MINI Owner, San Francisco, CA Jan 27, 2012
  •   5.0
    "Am very please with helpfulness and quick turnaround of my car"   –   MINI Owner, Pt Richmond, CA Jan 27, 2012
  •   4.5
      –   John M., Littleriver, CA Jan 27, 2012
  •   5.0
      –   Muriel I., Palo Alto, CA Jan 27, 2012
  •   4.5
      –   MINI Owner, Pacifica, CA Jan 27, 2012
  •   4.5
      –   Margaret L., San Francisco, CA Jan 27, 2012
  •   5.0
      –   MINI Owner, Burlingame, CA Jan 26, 2012
  •   5.0
      –   Elyse O., Sausalito, CA Jan 26, 2012
  •   5.0
    "I had a flat tire and took the car in that morning and was taken care of immediately."   –   William K., San Francisco, CA Jan 26, 2012
  •   4.5
      –   ., , Jan 26, 2012
  •   4.0
      –   MINI Owner, San Francisco, CA Jan 26, 2012
  •   3.5
      –   David D., South San Francisco, CA Jan 26, 2012
  •   5.0
    "I appreciate your honest mechanics! I was quoted $1150 for the same work at firestone. They were ripping me off, saying I needed rotors as well as brakes. Which in fact I did NOT need."   –   Christian F., San Francisco, CA Jan 26, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 26, 2012
  •   4.0
      –   Jim Z., Stinson Beach, CA Jan 25, 2012
  •   5.0
    "great service. very helpfull and provided recommendations that were of great help. gave me great feedback on my questions and concerns."   –   Alma A., Novato, CA Jan 23, 2012
  •   5.0
      –   MINI Owner, Sausalito, CA Jan 23, 2012
  •   4.0
      –   Robert T., San Francisco, CA Jan 22, 2012
  •   5.0
      –   Terrence B., San Francisco, CA Jan 21, 2012
  •   5.0
      –   Michael R., Mill Valley, CA Jan 21, 2012
  •   5.0
      –   David M., San Francisco, CA Jan 21, 2012
  •   2.5
    "the service advisor was fair but I had to wait two week plus for an apt. to get the car fixed then two full days with no explanation as to why the second day was required and then I was told that the car needed to come back again for recall work. And on top of that SF Mini don't repair the overpriced run flat tire even though other shops do."   –   MINI Owner, San Francisco, CA Jan 21, 2012
  •   5.0
      –   Maria B., San Francisco, CA Jan 21, 2012
  •   5.0
      –   John T., San Francisco, CA Jan 20, 2012
  •   5.0
    "Steve was fantastic!"   –   Kevin J., San Francisco, CA Jan 20, 2012
  •   5.0
    "Everyone was very friendly. The squeaking problem was fixed and the car feels like new as a result. One minor annoyance is some how the counter that tells when the next service is needed wasn't reset."   –   Steven H., San Francisco, CA Jan 20, 2012
  •   2.5
      –   MINI Owner, San Francisco, CA Jan 20, 2012
  •   2.0
    "Dropped car off on Friday AM for regular warranty service and didn't hear about status til Monday afternoon. They should have notified me on Friday afternoon. And the car wasn't ready til Tuesday. This is the second time you have kept my car for multiple days and you did the same thing last time...no call. One cannot plan under these circumstances. Furthermore, I ask the new mini department for a trade-in amount and they didn't get back to me until Tuesday as well. I was told they'd get back to me either Friday or Saturday. Anyone who is that slow doesn't seem to want to make a sale and I won't do business with them. The service team are extramely pleasant and helpful but I always have to wait. They seem to be short staffed as they are really moving the whole time. When I do call the service people they are nice but no one ever picks up the phone so I have to wait to get an answer to any questions (this is after they haven't called me to tell me what is going on with my car). As a result, if there were another dealership to take my car to for warranty, I would. I think your service is overcrowded and slow and inconvenient since I live in the east bay."   –   MINI Owner, Piedmont, CA Jan 20, 2012
  •   4.5
      –   Michael C., San Francisco, CA Jan 20, 2012
  •   5.0
      –   Shilpa P., San Francisco, CA Jan 20, 2012
  •   4.5
      –   MINI Owner, Tiburon, CA Jan 20, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 19, 2012
  •   4.0
      –   George G., SAN FRANCISCO, CA Jan 19, 2012
  •   4.5
      –   Britt G., San Francisco, CA Jan 19, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 18, 2012
  •   5.0
      –   MINI Owner, Daly City, CA Jan 18, 2012
  •   5.0
      –   Caroline L., San Francisco, CA Jan 18, 2012
  •   4.0
      –   MINI Owner, Burlingame, CA Jan 17, 2012
  •   4.5
    "All fantastic - Gilbert was terrific, appointment scheduling and availability was less than satisfactory"   –   Megan A., Novato, CA Jan 16, 2012
  •   4.5
    "Overall Steven provided great services. In fact, of the three+ years I have been visiting this mini dealership, Steven is certainly the most responsive and professional service staff member. He was always able to answer my questions on the service to the car and was always informative, helpful and pleasant to work with. To be honest, I actually had hesitation about getting another mini in the future until I started working with Steven a few months ago, because the service I received before was consistently below par and I just didn't want to deal with the type of post-sale services provided in mini SF (e.g. every comments made were focused on what the service center could not do for the customer). Thanks for all your help Steven and I appreciate your professional assistance."   –   MINI Owner, San Francisco, CA Jan 16, 2012
  •   5.0
      –   Brian R., San Francisco, CA Jan 16, 2012
  •   4.5
      –   Lynn D., Pacifica, CA Jan 15, 2012
  •   5.0
    "The service I received from all team members was excellent and engaging as they treated me with respect and courtesy as well as value my business."   –   Sandy D., San Francisco, CA Jan 15, 2012
  •   4.5
      –   Robert W., Tiburon, CA Jan 15, 2012
  •   4.0
      –   MINI Owner, Daly City, CA Jan 15, 2012
  •   5.0
      –   Jinah O., San Francisco, CA Jan 14, 2012
  •   4.5
    "Just a drop off tire rotation done in about 1 1/4 hrs!"   –   MINI Owner, San Francisco, CA Jan 14, 2012
  •   5.0
      –   Waikwan L., SAN FRANCISCO, CA Jan 14, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 13, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 13, 2012
  •   5.0
      –   Stephen T., Oakland, CA Jan 12, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 12, 2012
  •   5.0
      –   MINI Owner, Calistoga, CA Jan 12, 2012
  •   5.0
      –   Jeanny L., San Bruno, CA Jan 11, 2012
  •   4.5
    "They were able to fit me in for two front tires and change my oil in the time frame that I needed"   –   Kelly P., San Francisco, CA Jan 11, 2012
  •   4.5
      –   Mike A., Burlingame, CA Jan 9, 2012
  •   3.5
    "I was not extremely pleased with my Mini servicing. I believe the "value" of the service was terrible. I was told the car needed a brake line flush, computer reset, cabin filters replaced and the emission computer reset. This was $420?!? Really? This did not even include an oil change or wheel rotation. These were extra costs to the tune of $150... I'm no mechanic, but I did not see a brake flush, which is essentially the only labor the performed on the vehicle being reasonable at $420."   –   MINI Owner, Corte Madera, CA Jan 9, 2012
  •   5.0
      –   Sharna F., San Francisco, CA Jan 8, 2012
  •   5.0
    "Excellent satisfaction with service advisor so rated overall 5. No answer in relation satisfaction in rest of areas to be rated."   –   Debra G., Oakland, CA Jan 8, 2012
  •   5.0
    "I was treated as a customer in a very professional manner!! something that some business take advantage."   –   MINI Owner, San Francisco, CA Jan 8, 2012
  •   5.0
      –   Ted E., Berkeley, CA Jan 8, 2012
  •   4.5
    "Nice dealership and good service writers. Very friendly staff and helpfu."   –   John F., Redwood City, CA Jan 8, 2012
  •   4.5
      –   Tess D., Ross, CA Jan 8, 2012
  •   5.0
      –   Donna A., San Rafael, CA Jan 7, 2012
  •   3.5
    "Was concerned about engine light being on for a new car. Was told to fill the tank, fiddle with the gas cap, and when none of that worked...was told it could be any of "300 possible causes"...and took a month to schedule an appointment that included a loaner car because it wasn't known if it was serious. Receptionist gave me wrong info when she said I could bring it in anytime for an " emergency service". When I brought it in for that, service advisor said that this didn't qualify as an emergency. Huh? Fortunately, it was an easy fix and the car seems fine. Service appointment and follow up was professionally done. I still love my Mini, but the engine light thing was disturbing."   –   MINI Owner, Stinson Beach, CA Jan 6, 2012
  •   4.5
    "Steve (in charge of my appt) was very nice and professional!"   –   MINI Owner, San Francisco, CA Jan 6, 2012
  •   5.0
    "Steven is definitely a great asset to have. He was prompt with all responses and helped me through my servicing needs."   –   MINI Owner, San Francisco, CA Jan 6, 2012
  •   4.5
    "Efficient and thorough. On time."   –   MINI Owner, San Francisco, CA Jan 6, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 3, 2012
  •   4.5
      –   MINI Owner, San Francisco, CA Jan 2, 2012
  •   4.5
      –   Kenneth R., San Francisco, CA Dec 31, 2011
  •   5.0
    "I was very pleased with your drop-off option. Leave the car, put your key in an envelope, describe whats wrong and go."   –   Mike M., Moorpark, CA Dec 31, 2011
  •   5.0
      –   Evelyn H., SAN FRANCISCO, CA Dec 31, 2011
  •   5.0
    "Your service department for the MINI Cooper is excellent, professional, courteous, and personable. I was pleasantly surprised with the warranty work applications to be much more than adequate. The MINI service program at San Francisco BMW is outstanding. Applause from us to the many perks we paid for at purchase to be realized at our MINI dealership visits. We will gladly return for our third warranty service next year, and continually return every year for service of our MINI as the years go by. We are very pleased."   –   Janice A., Ukiah, CA Dec 31, 2011
  •   4.5
      –   Vikram B., South San Francisco, CA Dec 30, 2011
  •   5.0
      –   Will H., Mill Valley, CA Dec 30, 2011
  •   5.0
      –   John A., San Francisco, CA Dec 29, 2011
  •   3.0
      –   Pete P., San Anselmo, CA Dec 29, 2011
  •   4.5
      –   Sally S., San Francisco, CA Dec 29, 2011
  •   5.0
    "The staff at Mini SF was excellent. They were attentive to my needs, didn't try to "oversell" the service I needed,and took care of my car like professionals."   –   George M., San Francisco, CA Dec 29, 2011
  •   3.5
      –   Maggie H., San Francisco, CA Dec 28, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 27, 2011
  •   4.5
      –   Guillaume D., Oakland, CA Dec 27, 2011
  •   4.5
    "MINI Owner"   –   MINI Owner, San Francisco, CA Dec 27, 2011
  •   3.5
    "I had an appt for 7:40am. My car was not ready until 5:30ish. Saw that they were still working on it. So even though I brought my car in at 7am, it wasnt worked on until the late afternoon. Why not tell me to bring my car in at 1pm? I think they work on cars w/warranties at the last moment and work on the cars who are paying $ first."   –   Sylvia W., Burlingame, CA Dec 26, 2011
  •   4.0
      –   Alicia S., San Francisco, CA Dec 26, 2011
  •   4.0
      –   Mary S., San Francisco, CA Dec 26, 2011
  •   5.0
    "I could not be happier with my experience at SF Mini. Steven C was helpful, knowledgable, forthright, and warm. Everything was fixed, ordered and taken care of faster than I expected, prices were reasonable, and every employee I encountered from the service desk to the shuttle driver was cheerful and quick to help.I will most definitely be back. Thank you for making something I had dreaded so easy and enjoyable."   –   Kacie H., San Francisco, CA Dec 24, 2011
  •   5.0
    "Very polite and professional staff"   –   Masaru K., San Francisco, CA Dec 24, 2011
  •   5.0
      –   Charles C., San Francisco, CA Dec 24, 2011
  •   5.0
      –   Martin S., San Francisco, CA Dec 23, 2011
  •   4.0
      –   Eliot M., San Francisco, CA Dec 23, 2011
  •   5.0
      –   Meeka D., San Francisco, CA Dec 23, 2011
  •   5.0
      –   Steve L., SAN FRANCISCO, CA Dec 23, 2011
  •   5.0
      –   Stanley M., Daly City, CA Dec 22, 2011
  •   3.0
      –   Russella H., Richmond, CA Dec 22, 2011
  •   4.5
      –   Charles S., San Francisco, CA Dec 22, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 22, 2011
  •   4.0
      –   Douglas F., San Francisco, CA Dec 22, 2011
  •   5.0
      –   Jo D., San Francisco, CA Dec 21, 2011
  •   4.5
    "Technicians were well prepared and able to get me in and out without any delay."   –   Michael G., San Francisco, CA Dec 21, 2011
  •   5.0
      –   Linda W., San Francisco, CA Dec 21, 2011
  •   4.5
    "I do have a comment regarding the service, My car needed a change of timing belt and other parts. My mini has only been services by the dealership and the previous visit I told my service assistant of the particular noise I was hearing and the problem it was giving me. He just said it needed oil and disregard my worry, at that point i believed him and just kept checking my oil level as usual. The noise did not go away and just became worse. Until this service appointment Steven made me feel like the issue was looked into and completely resolved. It worries me that my repair could have been avoided or maybe even corrected before this happened. Not to say that I am extremely happy with the end result, its just a comment on my previous experience and the level of trust I placed even thought the issue was not resolved."   –   Salvador O., Oakland, CA Dec 19, 2011
  •   4.5
      –   Chuck P., Sonoma, CA Dec 18, 2011
  •   5.0
      –   Ben L., San Francisco, CA Dec 18, 2011
  •   5.0
    "Stephen Yu was extremely helpful. I highly recommend this dealership for servicing your mini. I will definitely be coming back!"   –   Rebecca O., Daly City, CA Dec 18, 2011
  •   4.5
      –   MINI Owner, South San Francisco, CA Dec 17, 2011
  •   4.5
    "Stephen (?) was extremely helpful. We had several problems, but the water leak was the big one. I was extremely impressed with how diligent and persistent the team was with fixing this!"   –   Richard C., Half Moon Bay, CA Dec 17, 2011
  •   4.0
    "I drove my mini in on Monday morning and I did'nt get it back until noon wednesday. I had to have a friend drive me to pick up my Mini from Marin County. This was very inconvenient."   –   Peter M., TIBURON, CA Dec 17, 2011
  •   4.5
    "I recently purchased a used Mini. When I came into SFMini, Steve Carrabis was extremely helpful in answering my questions. When it turned out I needed some bulbs and wipers replaced, he had it done right then and had the car washed."   –   MINI Owner, San Francisco, CA Dec 17, 2011
  •   5.0
      –   Danielle M., San Francisco, CA Dec 17, 2011
  •   5.0
      –   MINI Owner, Sausalito, CA Dec 17, 2011
  •   5.0
    "The service department is always very polite and helpful. They have been very accommodating during my visits."   –   Louise M., Sausalito, CA Dec 17, 2011
  •   4.5
    "I"   –   Pam E., San Francisco, CA Dec 16, 2011
  •   5.0
      –   David H., San Francisco, CA Dec 16, 2011
  •   5.0
    "I've had outstanding experience with both Steve's at MINI SF, they are the best! Thanks."   –   Scott Y., SONOMA, CA Dec 16, 2011
  •   2.0
    "I don't think I'll be returning for future servicing needs."   –   MINI Owner, Oakland, CA Dec 16, 2011
  •   5.0
      –   Jane S., San Mateo, CA Dec 16, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 15, 2011
  •   4.5
      –   Patricia S., Novato, CA Dec 15, 2011
  •   5.0
      –   Mary C., San Francisco, CA Dec 15, 2011
  •   5.0
      –   Debra C., El Granada, CA Dec 15, 2011
  •   5.0
    "I was extremely. Pleased with the knowledge of the service manager and his willingness to help."   –   Thomas L., Hillsborough, CA Dec 14, 2011
  •   5.0
      –   Sharon M., San Francisco, CA Dec 14, 2011
  •   4.5
    "Gilbert was really helpful and explained all aspects of the service."   –   Nancy W., San Francisco, CA Dec 14, 2011
  •   4.5
      –   Tamara R., San Francisco, CA Dec 14, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 14, 2011
  •   5.0
      –   Silvia M., San Francisco, CA Dec 13, 2011
  •   3.5
    "With an issue in my car clutch, a two years old car with around 20,000 miles, and extended warranty that I purchased when I bought the car. I was told that Mini might not cover a new one. They ended up covering it, but just the idea that they might not do it is outrageous."   –   Zeev V., San Francisco, CA Dec 13, 2011
  •   5.0
    "Service at Mini of SF is always a breeze. They really take excellent care of me and my Cooper."   –   Robert S., Redwood City, CA Dec 13, 2011
  •   4.5
    "steve yu is such a considerate and concious person - I can't say enough good things about the service he gives."   –   Sandra W., San Rafael, CA Dec 13, 2011
  •   1.0
    "i DON"T own a MINI and i have NEVER owned a MINI, and my name is NOT Catherine, please remove me from these email lists"   –   MINI Owner, San Francisco, CA Dec 13, 2011
  •   5.0
    "Not only did the guys squeeze me in on a busy day, but I needed my car back by noon at the latest (dropped it off a little after 8) and my rep (forgot his name!) promised me to have it done by then. Was pleasantly surprised that the guys beat my deadline by 30 minutes, and I happily drove away at 11:30."   –   Irene W., San Francisco, CA Dec 13, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 13, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 12, 2011
  •   4.0
    "MINI of SF is really far from where I live, but it's the only dealership within 30 miles of me... service is fine, but it seems like they could include things like rotating the tires on a leased vehicle for free instead of charging you..."   –   MINI Owner, Mill Valley, Ca Dec 12, 2011
  •   4.0
      –   Frank Y., San Francisco, CA Dec 12, 2011
  •   4.5
      –   Alexandra L., Novato, CA Dec 11, 2011
  •   3.5
    "Nice to have the free loaner, not so nice to wait six weeks for an appointment with a loaner. This was my 3rd & last visit under the free service, and I'm not so sure I'll be back."   –   MINI Owner, South San Francisco, CA Dec 10, 2011
  •   4.5
      –   Ken A., Valencia, CA Dec 10, 2011
  •   5.0
      –   Maureen F., Santa Rosa, CA Dec 10, 2011
  •   5.0
      –   Kelly R., San Francisco, CA Dec 10, 2011
  •   3.5
    "It just took way too long; I come from Santa Rosa and set an appointment one month ahead of time; got there at 10am, didn't get out until 5:30- hit traffic; I expect that when I have the foresight to make an appointment the least I can expect is prompt service."   –   Gerry L., Santa Rosa, CA Dec 10, 2011
  •   5.0
      –   David E., San Francisco, CA Dec 10, 2011
  •   4.5
      –   Diana G., SAN FRANCISCO, CA Dec 10, 2011
  •   5.0
      –   Antonio C., Daly City, CA Dec 10, 2011
  •   5.0
      –   William T., San Francisco, CA Dec 9, 2011
  •   5.0
      –   Charles K., San Francisco, CA Dec 9, 2011
  •   5.0
      –   Emily B., Sausalito, CA Dec 7, 2011
  •   4.0
      –   MINI Owner, San Francisco, CA Dec 7, 2011
  •   4.5
      –   Elizabeth K., San Francisco, CA Dec 7, 2011
  •   5.0
      –   Toni M., Pacifica, CA Dec 7, 2011
  •   3.0
    "I was told my car would be done in 30 mins so I rushed back from lunch only to wait another hour and a half"   –   MINI Owner, Santa Rosa, CA Dec 7, 2011
  •   4.5
      –   Carol C., San Francisco, CA Dec 5, 2011
  •   3.5
      –   Owen David S., San Francisco, CA Dec 5, 2011
  •   2.5
    "Brought the car for emergency service (it was running rough). Came in on Wednesday and the car was finally looked at on Monday (after Thanksgiving). The unacceptable part was that one of the three service items was a knock/rattle underneath the car. The service advise told me that the technicians couldn't hear it. I insisted on going out with a technician when I picked up the car - he heard it going over the SPEED BUMPS in the MINI LOT!! Clearly no one had bothered to address this or take it out. Furthermore, they couldn't repair it while we waited so I have to bring the MINI back. Very very inconvenient and poor form."   –   Steven F., Mill Valley, CA Dec 4, 2011
  •   3.0
    "New wipper blades were installed but no one cut the to their proper length. I have also been complaining about a rattling coming from underneath the car for a few years now. I always hear it but no one at mini ever can."   –   Elyse O., Sausalito, CA Dec 4, 2011
  •   5.0
    "Service was great once appointment was made."   –   Andrew L., Daly City, CA Dec 3, 2011
  •   1.0
      –   Richard L., San Anselmo, CA Dec 3, 2011
  •   5.0
    "Even though I didn't have an appointment, they take care of my car right away. Really appreciated that!"   –   Janine T., San Francisco, CA Dec 3, 2011
  •   3.0
      –   Andrew S., San Francisco, CA Dec 2, 2011
  •   4.0
      –   Gerard R., Kentfield, CA Dec 2, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Dec 2, 2011
  •   5.0
      –   Johna Z., San Bruno, CA Dec 2, 2011
  •   4.5
    "Mainteance personnel took extra effort to secure no-cost repair of an electrical problem even though my warranty had recently expired."   –   MINI Owner, San Leandro, CA Dec 2, 2011
  •   5.0
      –   MINI Owner, SAN FRANCISCO, CA Dec 2, 2011
  •   5.0
      –   MINI Owner, SANTA BARABARA, CA Dec 2, 2011
  •   5.0
      –   Karen G., San Francisco, CA Dec 2, 2011
  •   3.5
    "When I booked the appointment I mentioned that I have received an offer for a $399 service. That's the ball park I was expecting to pay since the person who took the appt. felt that the coupon would be honored. The morning I arrived, I was floored to find that the total would be in the $1,400 range and that the coupon I got was not for my Mini model at all. I did get a small discount but still paid over $1,200 for the service. Why send coupons to for cars models other that the ones owned by the person receiving them? BTW, that same coupon had an offer for a carwah. I had stopped in several weeks earlier with the coupon once to see if I could get the car washed but they said I had to make an appointment so I did not even get that since I needed it washed right then."   –   MINI Owner, San Francisco, CA Dec 1, 2011
  •   5.0
    "Gary L Service was quick, explained thoroughly and most importantly placed the customer interest first."   –   Eva C., San Francisco, CA Dec 1, 2011
  •   4.0
      –   MINI Owner, San Francisco, CA Dec 1, 2011
  •   4.5
      –   Therese G., Nipomo, CA Dec 1, 2011
  •   5.0
      –   Mark T., Berkeley, CA Dec 1, 2011
  •   5.0
      –   Clyde W., San Francisco, CA Dec 1, 2011
  •   3.5
    "I was surprised and disappointed that tire rotation is not part of the service package, and that you charge extra for that."   –   MINI Owner, Half Moon Bay, CA Nov 28, 2011
  •   3.0
    "I was happy with the service experience, until I got back into my car and realized that it wasn't cleaned after service. At previous MINI dealerships, I always returned to a freshly washed car. Also, my fluids were not topped off, something I expected. It rained this weekend and I realized it then. These are nice touches that would have enhanced the experience and make me instantly love MINI of SF."   –   Stephanie S., Redwood City, CA Nov 28, 2011
  •   4.0
      –   MINI Owner, San Francisco, CA Nov 28, 2011
  •   5.0
      –   Robert O., San Francisco, CA Nov 27, 2011
  •   5.0
      –   Jeremy H., San Francisco, CA Nov 27, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Nov 26, 2011
  •   5.0
      –   Valerie C., San Francisco, CA Nov 25, 2011
  •   4.5
      –   MINI Owner, Pacifica, CA Nov 25, 2011
  •   5.0
      –   Paul R., Albany, CA Nov 24, 2011
  •   5.0
      –   Eugenia B., San Francisco, CA Nov 24, 2011
  •   5.0
      –   Jennifer Y., San Francisco, CA Nov 24, 2011
  •   4.5
      –   MINI Owner, San Francisco, CA Nov 23, 2011
  •   4.5
      –   Martin M., Redwood City, CA Nov 23, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Nov 23, 2011
  •   3.0
    "I felt like the staff at the service station wasn't that friendly. I dropped my car off at 9am and when I called at 3pm the car still hadn't been looked at. I was disappointed. Also when I told them I was coming back on a Saturday to pick up, they neglected to tell me to pick the car up at the front, since the service desk was closed. So I had to walk to the back, discover it was closed and then walk back to the front."   –   Rosa T., San Francisco, CA Nov 22, 2011
  •   4.5
      –   MINI Owner, Oakland, CA Nov 22, 2011
  •   5.0
      –   MINI Owner, San Anselmo, CA Nov 22, 2011
  •   5.0
      –   MINI Owner, San Francisco, CA Nov 22, 2011
  •   4.0
    "Great service. The service department was already booked but they managed to fit me in and do my last service before the 3-year service warranty expired."   –   Laura D., San Francisco, CA Nov 22, 2011
  •   4.5
      –   MINI Owner, San Francisco, CA Nov 22, 2011
MINI of San Francisco 1675 Howard St San Francisco , CA 94103 Sales: (877) 209-9322